---
title: "Teams"
slug: "what-is-a-team"
updated: 2025-04-02T04:18:12Z
published: 2025-04-02T04:18:12Z
canonical: "docs.team-tracks.com/what-is-a-team"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.team-tracks.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Teams

In TeamTracks, a **Team** is a structured group that brings together **users and Tracks** under a common umbrella. Teams serve as an **organizational tool** to provide clarity on which users belong to a team and which Tracks they use. However, Teams only assist with organization; they do not control access or permissions. User roles and privileges are defined at the Track level.

- **Organizes Users & Tracks** – Teams help in grouping members and the Tracks they work with, ensuring a structured workspace.
- **Provides a Clear Overview** – By defining Teams, administrators can easily see who is in a team and which Tracks are associated with it.

Each business process can be represented as a specific type of work a team handles. Some examples include:

- **Sales Teams**: Opportunities and prospects
- **Customer Support Teams**: Knowledge base articles and problem tickets
- **Service Teams**: Returns, RMAs, and service requests
- **HR Teams**: Employee leave requests, expense claims
- …and many more!

### Teams

When you enter the **Admin Interface**, the first section you see is **Teams**. This is where you manage and configure different teams within your organization. The **Global** link provides a comprehensive list of all available **Tracks**, regardless of the teams they are associated with.

#### **Creating a New Team**

- Click on **Teams** to view the list of all existing teams.
- Click **Create New** to set up a new team.

![](https://cdn.document360.io/31abc2bc-21c1-457d-a88c-27afd2eed7d6/Images/Documentation/image(241).png)

- Provide the following details and create (refer screenshot below):
- **Name** – A name for the team.
- **Description** – A brief explanation of the team's purpose.
- **Tracks** – Select the **Tracks** that the team will use. Only tracks within a team can share data between them.
- **Agents** – Add users who will be part of this team using the **+** icon.
  - An Agent can belong to multiple **Teams**. However, access to a Track is controlled by the **Role(s)** assigned to the user. The same Track can be shared across multiple Teams, but each Team may have different access privileges based on roles.

![](https://cdn.document360.io/31abc2bc-21c1-457d-a88c-27afd2eed7d6/Images/Documentation/image(215).png)

### Managing Teams

Once created, teams can be **edited or deleted** as needed.

> [!TIP]
> Note
> 
> Deleting a team does not remove the tracks associated with it. The tracks will remain available globally or under other teams they belong to.

![](https://cdn.document360.io/31abc2bc-21c1-457d-a88c-27afd2eed7d6/Images/Documentation/image(233).png)

and and off you go...limited only by your imagination.