Introduction
In TeamTracks, data management and workflow processes are track-specific, meaning each track operates independently to efficiently manage its respective objects. However, there are scenarios where you may need a consolidated view of data across multiple tracks for example, managing different RMA processes as separate tracks due to their unique lifecycles but still needing a unified list to analyze all RMAs together.
General Configuration provides a solution for this by allowing you to:
Create General Fields that act as a shared field across multiple tracks.
Map General Fields to specific fields within each track to pull in relevant data.
Build General Lists that display combined data from multiple tracks in a single view.
Apply General Filters to refine the list based on specific requirements.
By leveraging General Configuration, you can access and analyze information beyond track-specific boundaries, making it easier to gain insights and manage cross-track data effectively.