Workflow Diagrams

This article presents workflow diagrams for different RMA process types.

• Repair and Return to Client RMA

• Advance Replacement RMA

• Credit RMA

• Recalibrate and Return to Client RMA

Repair and Return to Client RMA

This RMA follows a structured workflow where a defective unit is received, assessed and repaired before being returned to the client.

Advance Replacement RMA

A replacement unit is sent to the client before the defective unit is returned.

Credit RMA

The client returns the product and receives a refund instead of a replacement.

Recalibrate and Return to Client RMA

The product is recalibrated to meet specifications and then returned to the client.